Listening with the Third Ear
Date : 7th June 2010
Duration : 1 day
Venue : The Ear Foundation
Cost :
£80.00
Counselling Skills for Clinicians - With Kristina English
Course suitable for: Audiology professionals
Outside speakers/collaboration:Kristina English (University of Akron)
Course Description:
Practitioners working with individuals with hearing loss are very familiar with the range of psychological and emotional difficulties that may occur as a result of communication disorders, but most report feeling underprepared in effectively supporting patients and families with these concerns. This presentation will describe counselling strategies designed to support patients through the help-seeking process, specifically “therapeutic listening,” defined as providing a troubled sender the opportunity to talk through a problem. Relevant skills include empathy, providing a supportive environment, and responding appropriately. Responding appropriately is especially challenging for clinicians, since the nature of our profession leads us to answer questions with data.
Participants in this workshop will be able to:
~ Define nonprofessional counselling ~ Define “professional boundaries” ~ Differentiate between informational and personal adjustment counselling ~ Describe “communication mismatch” as it applies to patient or parent interactions ~ Define therapeutic listening. ~ Demonstrate three counselling strategies ~ Describe “breaking bad news” guidelines
This course has been accredited with 5 CPD points by the British Academy of Audiology”