Audiology and Patient Trust
Course suitable for:
Audiologists who work with deaf children, adults and their Families
Dr Kris English
Building and maintaining relationships of trust with patients can be extremely challenging. Building and maintaining relationships of trust with patients can be extremely challenging. Audiologists could be pardoned for sometimes wondering if, within the field of health care, we have more than our share of challenge in this area. When we sit down with adult patients for the first time, it’s not uncommon to notice one or more resistance indicators: years of waiting, minimal enthusiasm for improving the status quo, second-hand reports from friends and family about hearing aids that did not help. When meeting parents, it’s understandable that they would question our diagnosis and recommendations when they can’t confirm hearing loss themselves. It’s a tough position to be in: we’ve only just started, yet already we are playing “catch up” in the trust department.
Patient trust deserves serious consideration since trust levels have been consistently correlated to a patient’s decision to follow a health care provider’s recommendations: that is, the more patients trust their health care providers, the more likely they will follow recommendations for treatment. In many respects, our ability to engender patient trust may be the most important asset of an effective audiologist.
Attendees will be able to:
1. Describe how patient trust is measured in health care.
2. Demonstrate a set of counseling strategies known to engender patient trust.
3. Describe the relationship between patient trust and patient adherence.